Responsible Gaming
Gambling Should Be Entertainment, Not Income
At Royal Reels, we believe that gambling should only be enjoyed as a form of entertainment, never as a way to earn money or solve financial problems. The odds in all games of chance are always in favour of the casino. Please gamble responsibly and only with money you can afford to lose.
Age Verification
In New Zealand, you must be 18 years of age or older to participate in gambling activities. We are committed to preventing underage gambling and verifying the age of all players before allowing access to our platform.
If you are under 18, please do not attempt to register or play. Gambling is not permitted for minors.
Warning Signs of Problem Gambling
If you experience any of the following, you may have a gambling problem. Please seek help immediately:
- Chasing Losses: Trying to win back money you've lost by gambling more
- Hiding Gambling Activity: Keeping your gambling secret from family or friends
- Loss of Control: Gambling longer or spending more money than intended
- Neglecting Responsibilities: Missing work, school, or family obligations due to gambling
- Mood Changes: Becoming irritable, anxious, or depressed when not gambling
- Borrowing Money: Taking loans or using credit to finance gambling
- Continuing Despite Harm: Gambling even though it's causing financial or relationship problems
- Failed Attempts to Stop: Unable to cut back or quit despite trying
- Using Gambling to Escape: Gambling to relieve stress, anxiety, or other negative emotions
Self-Help Tools & Player Protection Features
Royal Reels offers several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit in a specified time period (daily, weekly, or monthly)
- Loss Limits: Restrict the amount of money you're prepared to lose
- Session Time Limits: Set automatic alerts and play session restrictions
- Reality Checks: Receive regular reminders of how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from the platform if you need a break from gambling
Take advantage of these tools by visiting your account settings or contacting our customer support team for assistance.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organizations that provide free, confidential support:
New Zealand
- Gambling Helpline NZ — Free, confidential telephone and online support
Phone: 0800 654 655 | Website: www.gamblinghelpline.co.nz - Problem Gambling Foundation — Counselling and support services
Phone: 09 303 3500 | Website: www.pgf.nz
International Support
- United Kingdom: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
These organizations offer counselling, treatment referrals, and support groups at no cost.
If You Need Help, Reach Out Today
If you believe you have a problem with gambling, or if someone you care about does, please don't hesitate to seek help. There is no shame in asking for support — many people have overcome gambling problems with professional assistance.
Contact the Gambling Helpline NZ on 0800 654 655 or visit www.gamblinghelpline.co.nz to speak with a trained counsellor.
Remember: You are in control, and help is always available.
This information is provided for harm minimisation purposes. Royal Reels is committed to supporting responsible gambling practices in accordance with New Zealand gaming regulations.